Contact

Contact Information Policy

VoidVirtue LLC
Last Updated: December 04, 2025

At VoidVirtue LLC, we believe in transparent, reliable, and accessible communication. This Contact Information Policy explains how customers can reach us regarding orders, product questions, service requests, or general inquiries.

1. Primary Contact Methods

Customers may contact us using any of the following methods:

📧 Email Support

Email: contactus@voidvirtue.com
We aim to respond to email inquiries within 24–48 business hours.

📞 Phone Support

Phone: +1 901-563-1976
Phone support is available Monday–Friday, 9:00 AM – 5:00 PM (EST).

🌐 Website

Home: http://voidvirtue.com/
Contact Page: http://voidvirtue.com/contact
You can submit questions or requests through our contact form.

📍 Business Mailing Address

VoidVirtue LLC
1645 Lou Gene Ave
Louisville, KY 40216
United States

2. Order & Tracking Questions

Customers can reach out to us for:

  • Tracking information

  • Order status updates

  • Shipping questions

  • Refund or return requests

For faster service, please include:

  • Order number

  • Full name

  • Email address used at checkout

3. Customer Service Hours

Customer service operates during the following business hours:

  • Monday – Friday: 9:00 AM – 5:00 PM

  • Saturday & Sunday: Closed

Messages received outside business hours will be answered the next working day.

4. Response Time

We try to respond to all inquiries within:

  • 24 hours on weekdays

  • 48–72 hours during peak seasons or holidays

5. Issues & Complaints

If you experience any issues with:

  • Billing

  • Delivery

  • Damaged products

  • Warranty claims

You can contact us directly through any of the methods above.
We are committed to resolving issues quickly and professionally.

6. Communication Guidelines

When contacting us:

  • Please use polite and clear language

  • Provide required information such as order number and contact details

  • If contacting about a return, please review our Return & Refund Policy before submitting

We reserve the right to refuse abusive, threatening, or unlawful communications.

7. Policy Changes

VoidVirtue LLC reserves the right to update or modify this contact information policy at any time without notice.
Any changes will be posted on this page with a new effective date.

8. Your Privacy

All communication data (email, phone number, address) is protected in accordance with our Privacy Policy.
We do not share your information with unauthorized third parties.

9. Emergency Contact

For urgent issues regarding incorrect or fraudulent charges, please contact us immediately by phone for the fastest assistance.

10. Additional Support

For general questions, we also offer updates through:

  • Order confirmation emails

  • Shipping notifications

  • Tracking links

  • Support ticket updates